Refund policy

RETURNS & REFUNDS POLICY

Last Updated: October 27, 2026

We want you to love what you ordered. If something isn’t right, this policy explains how to return or exchange eligible items purchased directly from hautefashista.com. Haute Fashista is a trading name of Lynx Pak LLC. This policy is part of our Terms of Service.

RETURN WINDOW:
You have 30 days from the date of delivery to request a return of an eligible item. Returns requested after 30 days may not be accepted. Whether a return or cancellation request is accepted depends on the terms of this policy and your rights under applicable law.

HOW TO START A RETURN:
Contact us at hello@hautefashista.com, or through our contact page, with your order number, the item(s) you’d like to return and the reason. Please contact us before sending anything back. Items sent back without an approved return request can’t be accepted.

If your return is approved, we’ll email you instructions on how and where to send your package, along with a free return shipping label. Please ship your item(s) back within 7 days of receiving your instructions.

RETURN SHIPPING:
Return shipping is free for customers in the United States. We’ll provide a prepaid, tracked return label. Using our label is the recommended way to return, because your package is tracked and your refund is processed faster.

ITEM CONDITION:
To be eligible for a return or exchange, items must be:

  • Unused, unworn and in the same condition you received them;
  • In the original packaging, with tags, dust bags, accessories and any protective seals intact, or as otherwise indicated in your return instructions; and
  • Accompanied by your order number or proof of purchase.

We may refuse a return, or reduce your refund, if an item has been used, damaged or handled more than necessary.

FINAL SALE / NON-RETURNABLE ITEMS:
For hygiene, safety and other reasons, the following can’t be returned or exchanged, except where the item is damaged or defective or where the law requires otherwise:

  • Fragrance and Beauty products that have been opened, used or tested, or whose protective seal or wrapping has been removed;
  • Items marked “Final Sale” or bought at clearance prices;
  • Personalized or made-to-order items;
  • Items that have been worn, used, washed or altered;
  • Gift cards.

Product pages will show when an item is final sale. Contact us if you’re unsure whether a specific item can be returned.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS:
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and photos. We’ll make it right at no cost to you, with a replacement, exchange or full refund (including any related shipping), as appropriate.

EXCHANGES:
We’re happy to exchange eligible items, subject to availability. An exchange can be a replacement of the same item or a swap for a different item. Contact us before returning your item to arrange an exchange. If the item you want is unavailable, we’ll help you complete a return for a refund instead. If there’s a price difference, we’ll collect or refund the difference.

ORDER CANCELLATIONS:
To cancel an order, contact us as soon as possible. We can cancel orders that haven’t shipped yet and will refund you in full to your original payment method. Once an order has shipped, it can’t be cancelled, but eligible items can be returned under this policy.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD:
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without giving a justification. As above, items must be in the same condition you received them, unworn or unused, with tags and in their original packaging, along with your order number or proof of purchase. Contact us at hello@hautefashista.com to use this right.

REFUNDS:
We’ll email you after we receive and inspect your return, and let you know whether your refund is approved. Returns are processed within 5–7 business days of arrival. If approved, you’ll be refunded to your original payment method, unless otherwise stated, or you can choose store credit as a Haute Fashista gift card. Your bank or payment provider may need a few extra business days to process and post the refund. Original shipping charges are non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you still don’t see it, please contact us at hello@hautefashista.com.

TIP: Please return each order separately. Combining orders in one package can slow down processing, and non-eligible items won’t be credited.

LOST OR STOLEN RETURN PACKAGES:
We’re not responsible for return packages lost or stolen in transit. Please keep your tracking number until your return is processed.

OUR RESERVED RIGHTS:
To protect our customers and our store from abuse and fraud, we may limit or refuse returns in cases of excessive or unusual return history, repeated returns of used, altered, damaged or incomplete items, or suspected fraud. We may hold a refund until returned items are received and inspected.

YOUR RIGHTS:
This policy doesn’t limit any rights you have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise don’t comply with applicable law.

CONTACT:
To request a cancellation, start a return, ask about a return, ask about an exchange or report a damaged item, email us at hello@hautefashista.com, or use the details in our Contact Information policy.

LYNX PAK LLC (HAUTE FASHISTA)
EMAIL: hello@hautefashista.com
PHONE: +1 (484) 297-8826