FAQ'S
SHIPPING
Q. What countries do you ship to?
We currently ship to all 50 states within the United States. At this time, we do not offer international shipping outside the U.S.
Q. How long will it take to receive my order?
For domestic orders within the United States, standard shipping typically takes 5-8 business days. If you need your order sooner, we offer 3-5 day shipping or 2-day shipping for an additional charge. For the fastest shipping service available, you can view your options at checkout or contact our customer service team for assistance.
Q. What shipping options are available?
Delivery times depend on the shipping option you choose:
- Standard Shipping (5-8 business days): Free on eligible orders.
- Standard Shipping (3-5 business days): Faster delivery for an additional fee.
- 2-Day Shipping: Get your order in just 2 business days for an additional fee.
For the fastest shipping service, you can view your options at checkout or contact our customer service team for assistance.
Q. Do you offer free shipping?
Yes, we offer free standard shipping (5-8 business days) on all orders over$99. For current promotions and details, please check our website or contact our customer service team.
Q. Can I track my order?
Absolutely! Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.
Q. What happens if my package is lost or delayed?
While we strive to ensure timely delivery, occasional delays may occur due to carrier issues or unforeseen circumstances. If your package is lost or significantly delayed, please contact our customer service team, and we will assist you in resolving the issue.
Q. Do you ship to P.O. boxes or APO/FPO addresses?
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Q. What if I need to change my shipping address after placing an order?
If you need to update your shipping address, please contact us immediately at customercare@hautefashista.com. We can only modify the address if the order has not yet been processed or shipped.
Q. Are there any restrictions on shipping certain items?
Some items may have shipping restrictions due to size, weight, or destination. If any restrictions apply, they will be noted on the product page during checkout.
Q. Who do you use for shipping?
We partner with reliable carriers such as USPS, UPS, and FedEx to ensure your order arrives safely and on time.
Q. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service team within 7 days of delivery. We will gladly assist you with a replacement or refund.
For further assistance, please reach out to our customer service team at customercare@hautefashista.com or visit our Contact Us page. We’re here to help!
PAYMENTS
Q. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience seamless, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
If you have any issues with payment processing, please contact our customer service team for assistance.
HAUTE FASHISTA E-GIFT CARDS
Give the Perfect Gift with a Haute Fashista E-Gift Card
Struggling to find the ideal gift for the special women in your life? Give them the freedom to choose with a Haute Fashista E-Gift Card! Whether it’s for a birthday, anniversary, or just because, our E-Gift Cards are a quick, convenient, and thoughtful way to let your favorite Haute Fashista babes pick exactly what they love.
Q. How do I purchase a Haute Fashista E-Gift Card?
You can purchase an E-Gift Card directly on our website. Simply select the desired amount, add a personalized message (optional), and complete the checkout process. The E-Gift Card will be delivered via email.
Q. How will the E-Gift Card be delivered?
Our E-Gift Cards are paperless and delivered electronically via email. Please allow 1 business day for the voucher to be sent.
Q. Can I use the E-Gift Card on any product?
Yes, the E-Gift Card can be applied toward the purchase of any product available on hautefashista.com during checkout.
Q. Do Haute Fashista E-Gift Cards expire?
No, our E-Gift Cards never expire, so the recipient can use them whenever they’re ready to shop.
Q. Are there any additional fees for E-Gift Cards?
No, there are no processing fees or hidden charges associated with our E-Gift Cards.
Q. Can the E-Gift Card be used for free shipping?
No, the value of the E-Gift Card does not count toward free shipping eligibility. Standard shipping policies apply.
Q. Can E-Gift Cards be returned or exchanged?
No, E-Gift Cards cannot be returned, exchanged, or redeemed for cash.
Q. Can I use discounts or promotions with an E-Gift Card?
No, E-Gift Cards cannot be combined with discounts or promotional offers.
Q. Where can I redeem my E-Gift Card?
E-Gift Cards are redeemable exclusively on hautefashista.com.
Q. What should I do if I haven’t received my E-Gift Card?
If you haven’t received your E-Gift Card within 1 business day, please check your spam/junk folder. If it’s still not there, contact our customer service team for assistance.
ORDER
Q. How do I place an order?
Placing an order with Haute Fashista is quick and easy! Simply follow these steps:
- Browse our collection and select your desired items.
- Choose your size, color, and quantity, then click "Add to Bag."
- Review your bag and click "Checkout."
- Enter your shipping and payment details.
- Confirm your order, and you’re all set! You’ll receive an order confirmation email shortly.
Q. Can I modify or cancel my order after it’s been placed?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at customercare@hautefashista.com. We’ll do our best to assist, but we cannot guarantee changes once the order has been processed.
Q. How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected at checkout. Here’s what you can expect:
- Standard Shipping: Typically takes 5-8 business days.
- Expedited Shipping: Delivers in 2-5 business days.
- 2-Day Shipping: Available for select areas, delivering within 2 business days.
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package’s progress in real-time.
If you have any questions about your delivery, feel free to contact us at customercare@hautefashista.com. We’re here to help!
Note: Delivery times are estimates and may be affected by factors such as weather, carrier delays, or high order volumes. For urgent deliveries, we recommend choosing expedited or 2-day shipping options at checkout.
Thank you for shopping with Haute Fashista!
Q. Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding our services, so stay tuned for updates.
Q. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. Click the link in the email or visit the carrier’s website to track your package in real-time.
Q. What if my order is delayed?
While we strive to deliver your order on time, occasional delays may occur due to weather, carrier issues, or high order volumes. If your order is significantly delayed, please contact us at customercare@hautefashista.com, and we’ll be happy to assist.
Q. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your data is safe and secure with us.
Q. What is your return/exchange policy?
We want you to love your purchase! If you’re not completely satisfied, you may return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Returns & Exchanges page for more details.
Q. What if I receive a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within7 days of receiving your order at customercare@hautefashista.com. Include your order number, photos of the issue, and we’ll resolve it promptly.
Q. How do I use a promo code or discount?
Enter your promo code or discount code in the designated field at checkout. Click "Apply," and your discount will be reflected in your order total. Please note that promo codes cannot be applied to previous orders.
Q. Can I change my shipping address after placing an order?
If you need to change your shipping address, contact us immediately at customercare@hautefashista.com. We’ll do our best to update your address before the order ships, but we cannot guarantee changes once the order is processed.
Q. What if my package is lost or stolen?
If your tracking information shows your package as delivered but you haven’t received it, please contact your local post office or carrier first. If the issue persists, reach out to us at customercare@hautefashista.com, and we’ll assist you further.
Q: How do I contact Customer Support?
We’re here to help! You can reach us via:
- Email: customercare@hautefashista.com
- Phone: +1 (571)-399-6514
- Live Chat: Available on our website during business hours (Monday-Friday, 9 AM - 6 PM EST).
Thank you for shopping with Haute Fashista! We’re committed to providing you with a seamless shopping experience. If you have any additional questions, don’t hesitate to reach out.
Haute Fashista – Where Style Meets Convenience!
RETURNS
Q. What is your return policy?
We accept returns and exchanges within30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with all tags attached. Returns must include the original packaging and receipt or proof of purchase.
Q. How do I initiate a return or exchange?
To start a return or exchange, follow these steps:
- Visit our [Returns Portal] and enter your order number and email address.
- Select the items you’d like to return or exchange.
- Print your prepaid return label (if applicable) or follow the instructions to ship your return.
- Pack your items securely and attach the return label.
- Drop off your package at the designated carrier location.
Q. Do I need to pay for return shipping?
Return shipping costs depend on the reason for the return:
- Free Returns: If the return is due to an error on our part (e.g., wrong item or defective product), we’ll cover the return shipping costs.
- Customer-Paid Returns: For returns due to change of mind or sizing issues, the customer is responsible for return shipping fees.
Q: How long does it take to process a return?
Once we receive your returned item, it typically takes 5-7 business days to process your return. You’ll receive an email confirmation once your refund or exchange has been processed.
Q: How will I receive my refund?
Refunds are issued to the original payment method used during purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Q: Can I exchange an item for a different size or color?
Yes! We’re happy to help with exchanges. Simply indicate your preferred size or color when initiating your return through our [Returns Portal]. If the item you want is out of stock, we’ll issue a refund instead.
Q: What if I received a damaged or incorrect item?
We apologize for the inconvenience! Please contact us within 7 days of receiving your order at customercare@hautefashista.com. Include your order number, photos of the issue, and we’ll arrange a replacement or refund at no cost to you.
Q: Are there any items that cannot be returned?
For hygiene and safety reasons, the following items are final sale and cannot be returned:
- Swimwear (if the hygiene seal is removed)
- Undergarments
- Accessories (e.g., jewelry, socks)
- Sale or clearance items (unless defective).
Q: What if I missed the 30-day return window?
Unfortunately, we cannot accept returns or exchanges after 30 days from the delivery date. We recommend initiating your return as soon as possible to ensure it falls within the return window.
Q: What if I lost my receipt or order confirmation?
No problem! If you’ve misplaced your receipt or order confirmation, our team is here to help. Simply contact our Customer Support team at customercare@hautefashista.com, and provide them with the following details:
- Your full name
- Email address used to place the order
- Approximate order date
- Items purchased
We’ll locate your order details in our system and assist you with your return, exchange, or any other inquiries.
For faster service, you can also log in to your Haute Fashista account (if you created one during checkout) to access your order history and details.
We’re here to make your experience as smooth as possible!
Q: How do I check the status of my return?
Once your return is processed, you’ll receive an email confirmation. If you haven’t heard from us within 10 business days of shipping your return, please contact us at customercare@hautefashista.com.
Q: What if my return is lost in transit?
We recommend using a trackable shipping method for your return. If your return is lost, we cannot issue a refund until the item is received. If you used our prepaid return label, contact us for assistance.
Q: Do you offer store credit instead of a refund?
Yes! If you prefer, we can issue store credit instead of a refund to your original payment method. Let us know your preference when initiating your return.
Q. How do I contact Customer Support for returns?
For any questions or concerns about returns, reach out to us via:
- Email: customercare@hautefashista.com
- Phone: +1 (571)-399-6514
- Live Chat: Available on our website during business hours (Monday-Friday, 9 AM - 6 PM EST).
Thank you for shopping with Haute Fashista! We’re committed to making your shopping experience as seamless as possible. If you have any additional questions, don’t hesitate to reach out.
Haute Fashista – Where Style Meets Satisfaction!